Trip.com group

At Trip.com group, you have the freedom to discover and explore the world the way that works for you, all with the structure and growth potential of a global corporation. With the world moving so fast, you belong at a company that can keep up, adapt and grow with you.

Strive for the Top
At Trip.com group we never stop dreaming big and aiming high. Our mission, vision, and focus on quality enable us to pursue mastery of our craft in order to deliver the best possible solutions. By tackling challenges and pursuing excellence, we keep growing and bettering ourselves.

Create Greatness Together
We believe in creating a space where discussion is open, ideas flourish and the best solutions win. Together as a team, we offer each other respect and support. In this way, closer connections can be built, and bigger achievements can be realised.

Celebrate a Full Life
Life is about much more than work. Trip.com group is here to support you in and out of the workplace. At the same time, we harness our passion and embrace the traveller in our hearts to pursue our own journeys and develop through our experiences.

At Trip.com group, we believe no matter where we are or how fast we grow, our mission “to pursue the perfect trip for a better world” and our CTRIP core values are at the heart of what we do.

Customer
Creating customer value is our number one priority.

Teamwork
Break boundaries and grow together.

Responsibility
Honor our commitments and responsibilities to our customers, partners and the community.

Integrity
Truthful and ethical, and strive for the highest standard of integrity in all our product and service and design.

Partner
Help our partners to achieve win-win results.

Trip.com group is expanding all across Europe, and the UK is at the heart of our operations in the region. We have hundreds of employees based in our UK offices in London and Edinburgh, supporting all areas of our business. From site operations and business development to our customer support center, our UK staff are powering Trip.com group’s growth in the region, and globally.

At Trip.com group, the customer is our top priority. The UK is home to our all-important Customer Support Centre located in Edinburgh, where our dedicated staff help travelers from around the world pursue their perfect trip. As a multi-language call center, our Edinburgh team provides 12 spoken language services to meet global travelers demands. And as we expand our services globally, our Edinburgh customer support team continues to grow and serve more customers worldwide.

Since our founding, Trip.com group has been committed to providing the best possible service and experience for our users. Today, we're proud to say that we hold true to that commitment. Our user-centric attitude isn't just a lofty goal, but something that our users are able to feel each time they interact with us.

We serve hundreds of millions of users in 25 languages across 38 countries and regions. As our business continues to grow, we are eager to welcome more professional and passionate customer support advisors to join us in guiding our users on their journeys.

In addition to competitive salary packages, a comfortable working environment and hybrid work options, our staff gain professional training, career development and growth opportunities. We’re proud to say 70-80% of junior and mid-level management roles are internal promotions. Through our development programs we support employee professional growth to ensure our staff are well equipped to achieve more and step into more senior roles. Interested in joining us for the journey? Check out available positions on our career website: https://careers.trip.com.

Giulia Dell’Aversana
“At Trip.com group, we value sharing ideas and firmly believe in our employees' active contribution in the improvement of our customers' journey with us. Everyone can have a great impact!”


Engin Bozkurt
“I was really impressed with how Trip.com group responded to the pandemic. We immediately had the kit and tools to work from home whilst still providing a great experience to customers. The kit provided allowed me to collaborate with my colleagues in a digital-first environment. Even though the pandemic has been going on for nearly two years, I feel even closer to all my colleagues as we connect through various digital team rituals and catch-ups which keep us all collaborating and innovating.”


Kate Xiong Britton
“As the first accommodation long haul employee of Trip.com group in Europe, I have witnessed the development of the hotel business and become one of the key authors of this story. From one person to one team, we continue to explore the European market step by step. ”